Hi Community - need some advice.
We have an api running to upload any newly onboarded customers as a contact with Zendesk so we are able to identify a contact (with customer attributes) - making it easier to answer the customers query immediately.
The issue is that Whatsapp see the contact number in this format [+27 72 500 400] while the contact is saved in Zendesk in this format [+2772500400] - it does not recognize the contact and create a new contact instead leading to duplicates. We are going to change our API format in the hope that it will fix it - just wanted to see if anyone else had this issue?
We still need to look at bulk migration for the existing duplicates with this error but difficult with apps and the condition that we retain the API upload and not the Whatsapp created contact.