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Whatsapp for business groups

  • June 14, 2023
  • 5 replies
  • 0 views
ignacio.delallave

Hello,

We are looking to have WhatsApp group conversations in Zendesk. The idea would be to have some sort of communities where our end users (groups of shops that we provide support for) can send us messages and everyone in the group can see everybody's messages and our replies.

I have researched this and it seems that this is technically possible in other platforms but haven't seen any reference to it in Zendesk's documentation.

Do you know if it's possible?

Thank you

      5 replies

      G
      • Gab11
      • July 6, 2023
      Hi Ignacio, 
       
      Group conversations is not supported by WhatsApp's Business API, hence Zendesk is unable to provide this functionality. 
       
       
      Christopher62

      Any updates on this request? Is this still the case?

      Ivan33
      • Ivan33
      • January 23, 2024
      Hi Christopher Malevris
       
      Thanks for reaching out!
       
      Unfortunately, this is still the case as, there was no update yet from our Product Managers. You can keep track on the recent update here. 
       
       
       
      Cheers! 
      Battuta
      • Battuta
      • April 27, 2025

      is it solved?

       

      Francis14
      • Francis14
      • April 29, 2025
      Hello Battuta!
       
      I hope you're having a wonderful day!
       
      It seems that we’re still in the same situation, as we haven’t received any updates from our Product Managers just yet. But don’t worry, you can stay in the loop by checking the latest updates right here!
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