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WatsApp Business

  • June 6, 2022
  • 1 reply
  • 0 views

Hi. Trying to setup Watsapp Channel. Guide says go to click top right and add a channel. Pick Watsapp.

All I see is below no place where I can add the Watsapp Channel.

 

 

My interface doesn't look like this at all

1 reply

Dion12
  • June 7, 2022
Hello Deon,

You need to enable Agent Workspace before you set up your social messaging channel for Whatsapp. Please see this article for more information: Adding WhatsApp channels to the Zendesk Agent Workspace

Regards,

Dion