We need to use the “custom launcher” for Zendesk Messaging widget, but the instructions in the dev guide don't say where to put the “show” or “open” commands. We have tried everywhere and nothing happens. Zendesk's Support says to reach out to community, but I don't see instructions here either.
I know zE('messenger', 'show'); needs to be in our Zendesk hosted Help Center, but where do you put it? We've triead so many places, but still nothing happens and the widget dissapeared
Thank you for reaching out!
To implement the custom code launcher, you typically add it to your website's HTML just before the </head> or </body> tags. If you’re working within your Zendesk Help Center, navigate to the Guide admin, select your theme, and edit the footer.hbs file. Be sure to insert your custom code just before the </footer> tag.
For further guidance, the developer documentation provides detailed instructions on creating the custom launcher and testing it using JSFiddle, which simulates a website environment: Zendesk Developer Documentation.
If you need additional assistance with the coding aspect, I recommend consulting your developer. Alternatively, you can explore our Professional Services for expert help at a fee.
I hope you find this information helpful! If you have any more questions, please don’t hesitate to reach out via our web widget.