Hello Team,
Is this something we can do in Chat Widget? We want to provide pretty much an update to our customer via Live Chat widget prior to engaging in a chat?
See below sample:
If this is something possible, then I want to know how can we do it?
Thank you!
Hello @zendesk team, anyone who can answer this one please?
Thank you!
Jahn
Hello Jahn, thank you for your question!
The functionality you are describing is not currently possible with Zendesk's Web Widget. The only possibility would be to create a Widget from scratch and connect it to your Zendesk account leveraging the API. This would require highly customized code, which is unfortunately out of our scope.
But this is a good suggestion to have. I can recommend that you create a feedback Post in our Community requesting this feature here. You can explain your use case and the more traction this post gets, the more chances there are for our Development team to consider implementing this in the future :)
I hope this was helpful!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.