Is anyone else having issues with automatic language translation on Zendesk Chat? It appears that a change to the logic in Zendesk means that translation detection is now only enabled after 3 messages or 200 characters – whichever comes first.
As a result, a simple greeting and a one-line question from the customer in another language is no longer recognised, which seems particularly unreasonable. I have actually found an example of a 300-character opening message which also failed to trigger the detection.
Are others noticing this too?
Thank you for sending your feedback. This change was confirmed by our Dev team and indeed the expected behavior for language translation. The issue with the translation not working for messages with more than 200 characters has been solved already. However, if you continue to experience this behavior, please reach out to our Support team for us to assist you further.
Best,
Paolo | Technical Support Engineer | Zendesk