The user cannot be able to reuse the chatbot in whatsapp

Hi Farventure, 

It looks like you're running in to a limitation with Whatsapp where you can't actually close out a conversation.  

I would suggest creating a trigger that will close a ticket if there's a "close" tag (as an example). Once a messaging ticket is closed, it will give the customer an option to start a new conversation. 

Article for reference 

So we had a similar issue in that once you create an offline ticket using chatbot the chat essentially dies. To get around this I used the support API, and ran an API call from the Chatbot to create the ticket in Support. Once the API call is complete the focus is transferred back to the chatbot allowing the user to continue or restart the conversation. 

Thanks for sharing your solution @tim37 ! 

@tim37  could you tell me more about your API, please?
If I understand correctly, the primary ticket is “cloned”, so the end customer can start the chatbot flow again.  But if so, can the primary ticket be serviced by the agent?
Thank you