Hi.
I used zendesk widget chat some years ago.
I remember that I was able to trigger chat specifically to one determinate user, just clicking on his "circle". Now, I came back to zendesk but I dont see circles and no elements on table list if the visitor has not started chat.
Can I still start chat with one specific before they do?
Thank you.
Hi Ruthy B,
The Visitors List only has information about ongoing conversations. Visitor-level browsing information is not available. Instead, refer to Visitor path in the agent workspace. More information can be found here: Limitations in the Zendesk Agent Workspace. Alternatively, if you would like to trigger a proactive chat with customers, you can create a proactive trigger.
All the best