Hello, I would like to inquire about the sound notifications in our website's integrated live chat feature. We have integrated a live chat shortcut from Zendesk to our website, and it has an option to turn on sound notifications. However, when our agents reply to a question, there is no sound notification, only when bots reply. Is this normal? Please fix this issue.
Sound notifications on Zendesk live chat integrated in website
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I appreciate you getting in touch. I'm going to generate a ticket to look into and address the problem you're experiencing with the widget's sound notification. Expect further communication from me through your email. Thanks~!