Need to send message from customized third party application to live agent after making websocket connection. There is no documentation available which clearly specifies how to send message from visitor to live agent.
Send a message from visitor to agent with 3rd party webchat
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Thank you for your post. Integrating a customized third-party application to send messages to live agents via websocket can be complex, especially without clear documentation.
I recommend checking out Zendesk’s Messaging API and Web Widget SDK, which provide guidance on how to establish websocket connections and send messages from visitors to agents. Additionally, you might find useful resources in our developer documentation here: https://developer.zendesk.com/documentation/conversations/
If you need more specific examples or further assistance, feel free to provide more details about your setup and use case — we’d be happy to help!