Seeing webWidget error even after migrating from classic 'webWidget' to 'messenger' | Community
Skip to main content

Seeing webWidget error even after migrating from classic 'webWidget' to 'messenger'

  • March 15, 2024
  • 0 replies
  • 0 views

Hi, we at JoinForma use Zendesk chat support and we have getting some significant errors on Datadog related to webWidget.

Error says: 

Method webWidget:get.chat:departments does not exist.

From our end we ensured that we are using zE('messenger'...) the new one and not the classic zE('webwidget') one. I am not sure from where this is coming. Please guid me in diagonising this. 
I am attaching a screenshot of the error as well. Thanks!