Hi All.
For a while now, our business has been looking at reporting on the URL's customers are on when they engage with our Web Widget.
In Messaging tickets I can see ‘Pages Viewed’ but can find no way to generate any reporting for the URL's.
Does anyone have any magic that can help? No Google Analytics i'm afriad. Just Zendesk.
Reporting on 'Pages viewed' for Messaging Tickets.
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Zendesk Messaging records the URLs that customers have visited in the “Pages Viewed” section of each ticket. However, I regret to inform you that this information cannot be accessed for bulk reporting directly within Zendesk Explore.