Our Plan is suite growth and I have been trying to get a report on the type of requests we get on WhatsApp.The best way I thought to do this was to create a view and then download it as CSV.However,50% of WhatsApp requests are reopened. One ticket can have a whole thread(re opens) and it may have been created on another month and is still 'open' months later but with different issues. I will not get a clear picture of the kind of requests received for a particular period including reopens because the condition in views only has 'created at'. How else can I go around this? I want to get the kind of requests for whatsApp tickets created and opened for a particular period.
Reporting for WhatsApp Requests
Thank you.I will do exactly that.
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The best practice when it comes to this is to make sure that any Solved WhatsApp tickets will be Closed after a few days. You can create an automation for it. Once done, any new inquiry will create a new ticket instead of reopening the current one.