We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some other metric we determine. Has anyone seen a automatic/programmatic way to do so using as much core functionality as possible? Any resources would be appreciated. Thank You!
Remove Chat Web Widget Dynamically
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Natively, it's not possible for the widget suppression only has a true/false value and it does not use any conditions at all especially the one related to your chat metrics.