We have a chat disconnect issue due to agent timeout/connection loss.
When a chat gets disconnected due to an agent issue, can it be reassigned upon 3-4 minutes of agent inactivity?
Reassign chat upon disconnection
Hi, do we have an update on this?
Hi Sarah,
if you are experiencing issues of this form, please reach out to our support in order to further investigate this!
Best,
if you are experiencing issues of this form, please reach out to our support in order to further investigate this!
Best,
Hi Tony,
My issue is that when chat disconnects due to agent timeout/connection loss, the customer does not get assigned to the next available agent. Instead, the customer just gets disconnected in chat.
Is this not the expected behavior?
Thanks,
Sarah
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