Hi!
We are looking into merging our multiple brands into one brand. This means that all of our products will be in one help center. This also affects the conversation bot as it will now look for relevant articles and I also assume answers (based on intent) throughout the entire which covers multiple products. Obviously, this is not ideal as we don't want the users to be presented with information of a different product.
The solution I see for this is similar to what is available in the Zbot here in Zendesk. There is the possibility to select a Product area and then the bot, it seems, look at the content within that specific selected area (surely the actual technicalities of this might be different, but at least that is the general idea I see happening). It seems that this is achieved via a custom solution or integration.
The question is - is there a way how to achieve this with Zendesk features for the conversation bot? Is there a way how to offer a Category dropdown in the widget which would then basically be linked to a specific “content pool” relevant to that specific category and within which the bot would then search for the relevant articles and answers?
Perhaps someone has experience with this and has achieved something similar when hosting multiple products under the same brand?
Thanks in advance!
