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Problems with logging in.

  • October 12, 2023
  • 2 replies
  • 0 views

Norhan

This morning we weren’t able to access our Zendesk accounts. We are supporting Heroes
This includes all accounts ( Agents and admins) and, i can’t figure out what is the issue.

2 replies

  • October 13, 2023
Hi Norhan,

Upon checking into your registered email address, The system shows that the account was cancelled in Zopim Chat. Additionally, I see that you opened a ticket and have been in contact with Zendesk support. Since we require certain additional documentation and sensitive information that cannot be disclosed in the community, I would advise responding to our team members.

Thank you!
 

Norhan
  • Author
  • October 17, 2023

Thank you so much
will do so for sure .