I have come up with an issue and it is mostly the pro active greetings we sent to increase chat engagement is there a way these triggers can work properly, they like work sometimes and sometimes don't. When we test it in our environment or site it doesn't fireR
Any suggestions why this happens
You can check out this quick guide on troubleshooting issues with chat triggers. You can find there a list of some of the common things that you can check on your proactive trigger configuration.
If you still encounter issues, I recommend that you reach out to our support team so that we can take a look at your trigger and investigate further. Thanks Shehryar!