Is there a way to give messaging end users a ticket form to fill out with some pre-filled fields based off of the data collected in the messaging conversation? Something like this: https://support.zendesk.com/hc/en-us/articles/4408839114522-Creating-pre-filled-ticket-forms but the values should be unique to every messaging interaction the end user faces. I haven't found a built-in feature like this in messaging, but perhaps there is still a way to do it?
Pre-filled ticket form in messaging
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For now, unfortunately, there is no native way to pre-fill the form in Messaging. Thanks for sharing your thoughts and this might be considered in the future updates.
Best,
Paolo | Technical Support Engineer | Zendesk