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One trigger shown 3 times in ticket events

  • September 12, 2024
  • 1 reply
  • 0 views
R

Hi everyone,

 

Why am I seeing the same trigger listed 3 times in a ticket's events which happens on all tickets via email? The trigger sets the Group = L1 IT,  and Team Responsible = IT Services. We have no triggers setting Tags, only the ZD auto tag feature on tickets.  I have similar triggers with other support email address that also show 3 times in ticket events.

 

 

Thanks

    1 reply

    James13
    • James13
    • September 16, 2024

    Hi Ruben, 

     

    If “Team Respsonible” is a custom field, then when your trigger is setting IT Services as a field the tag related to this feild will also be being applied. 

     

    So although you do not have a specific action to set the tag, by setting the Team Respsonsible Customer Field the tag is being added and this is why it showing in events.

     

    Thanks

     

    James

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