No option for "chat history", department and monitor on chat dashboard
Hi all,
I would like to inform you that I am using Trial Version of Zendesk Suite professional and in the chat dashboard there is no option for chat history, department and monitor. Does trial version is affecting that or there is another reason?
Thanks,
Thank you DJ
It is working now.
Hi Deepak,
Thank you for the email update. I'm glad to hear that everything is working now.
Please don't hesitate to reach out anytime if you have any other questions or concerns.
Have a wonderful day ahead!
Kind regards,
Thank you for the email update. I'm glad to hear that everything is working now.
Please don't hesitate to reach out anytime if you have any other questions or concerns.
Have a wonderful day ahead!
Kind regards,
Hi DJ,
I have one more query that I would like to ask ,why the visitor, monitor and chat history tabs are visible only after disabling the agent/messaging workspace?.
Why it is mandatory to disable the workspace?
Thanks!
Hi Deepak,
The following are no longer needed when you have the agent workspace enabled. The Zendesk Agent Workspace enables agents to work seamlessly across all Zendesk channels, all within a single ticket interface.
An administrator, agents can manage Support, Chat, and Talk conversations within the same Support ticket. They don’t have to switch between dashboards to view and track customers' issues.
Thank you!
Kind regards,
The following are no longer needed when you have the agent workspace enabled. The Zendesk Agent Workspace enables agents to work seamlessly across all Zendesk channels, all within a single ticket interface.
An administrator, agents can manage Support, Chat, and Talk conversations within the same Support ticket. They don’t have to switch between dashboards to view and track customers' issues.
Thank you!
Kind regards,
Hi all, I would like to inform you that I am using Trial Version of Zendesk and in the chat dashboard there is no option for chat history, visitors and monitor. Does trial version is affecting that or there is another reason?
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If you have the messaging/agent workspace enabled then the History tab in the Chat dashboard won't apply. If you don't have it enable then the History tab will be shown on the left side of your Chat dashboard.
Thank you and please don't hesitate to reach back if you have any other questions or concerns.
Have a wonderful day ahead!
Kind regards,