Hi,
I was wondering if it would be possible to configure messaging triggers based on which page the customer has started the conversation from using the widget.
We are using the new widget. For example if someone was at our error page we would like the widget to provide a different first message(s). Or if someone was on our login page etc.,
We know proactive messaging can do this. However, we do not wish to use this feature. But if there is some way to use that functionality on normal messaging that would be great.
Many thanks, Toby
Thanks for your question!
Currently, Zendesk messaging triggers don’t support configuring different first messages based specifically on the exact page a customer is on when starting a conversation via the widget. Proactive messaging does allow some targeting based on URLs, but as you mentioned, it seems you’re looking for similar functionality within standard messaging without using proactive triggers.
One possible workaround is to customize the widget implementation on your site to pass URL or page-specific information through custom user attributes or metadata when the conversation starts. Then, you could create triggers or automation that reference those attributes to tailor messaging accordingly.
While this requires some setup outside of the native trigger options, it can give you more control over initial messaging based on the customer’s location on your site.
Hope this helps clarify your options!