I have already clicked online, but every few minutes, the line will be automatically dropped. Our customer service staff need to click the online button dozens of times a day, which is very cumbersome and time-consuming
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
The error: Refresh chat now or what for the next reconnection attempt occurs when there was a network change or outage. The resolve this error, see the article: Troubleshooting your Chat connection. You can also go to Zendesk's Status page and enter your subdomain to ensure your account is not impacted by a service outage. For other errors about Chat disconnection, you may refer to this public-facing article.
I hope this helps! Have a lovely day.