If I've backgrounded and foregrounded the app, messages stop working in the sdk's MessagingActivity. Either the support member's messages aren't displayed, the user's messages aren't displayed, or both.
Messages don't appear in 'Classic' Android Sdk
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We would love to assist you further with this. Could you please get in touch with our Support Team and share all the details you can find here: Getting support on our mobile SDKs
Best,
Paolo | Technical Support Engineer | Zendesk