How do you set up the Messaging (Web Widget) so that the customers once logged in can see their conversation history?
It looks like it just continues in one eternal chat that never closes for the customer, so if they have a new question a day after their previous question, they have to use the same chat to ask that question, instead of open a new one - that's not good at all to monitor productivity, cases per user etc.,
Can someone please help :)
Make Web Widget show conversation history
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I have tested macro and automation ways for auto-closing tickets:
This is my macro.
I am using this macro for adding my tag "macro_solve" and changing the ticket stats to "Solved"
And this is my automation:
The automation helps with auto-closing tickets after 1 hour.
Please notice that I am using conditions with tags "macro_solve". If my ticket consists of this tag after 1 hour the ticket should change the status to close.
Hope it helps