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Link to Pop Up Chat Widget

  • November 7, 2022
  • 2 replies
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Michael14

We switched back to Chat from Messaging. We used a 'Click Here' link in articles that would pop-up the messaging widget so customers would use it. It used this 

javascript:zE('messenger', open');

I want to do the same thing, but with Chat, I found this code snippet.

zE('webWidget', 'show')

But I can't get it to work and not sure what I am missing. The idea is for the Article to have embedded links to pop up chat if the customer clicks it.

    2 replies

    G
    • Gabriel32
    • November 14, 2022
    Hi Michael,
     
    I think the implementation may be failing due to your usage of zE.show and zE.hide on the same JS. I've seen a few workarounds using zE.show on demand and then zE.hide to call the widget out (or the close button). 
     
    Have you tested this implementation below:
     
    <a href="javascript:void(0);" id="showWidget" onclick="zE(function() {zE.show();});">Your text here</a>
     
    For reference, please see this article: 
     
    https://support.zendesk.com/hc/en-us/articles/115008467568-How-to-show-the-Web-Widget-On-Click
     
    Hope this helps, Thank you!
    Michael14
    • Michael14
    • Author
    • November 14, 2022

    I was able to get it to work with 

    javascript:zE('webWidget', open');
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