Is there a way to add phone number to chat bot | Community
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Is there a way to add phone number to chat bot

  • June 13, 2024
  • 1 reply
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V

Hi 

 

Im trying to add a phone number on chatbot, so customer can click on the button, it would start a call to us. 

 

is that possible?

    1 reply

    Hiedi
    • Hiedi
    • June 14, 2024

    Hi Vicky!

    Currently, you can’t set up a call button as part of a messaging answer flow. However our Voice API powered by Messsaging might interest you. As outlined in the article:

     

    “The Voice API powered by Zendesk messaging enables you to quickly add a link or call button anywhere on your website. Customers can use the link or button to call you using the messaging Web Widget without leaving your website. These conversations function like regular phone calls in the Zendesk Agent Workspace, except the caller does not need to dial or know a number”

     

    Hope this helps! 

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