I am using the bot builder for messaging functionality.
I am using the step of forwarding to an agent in the bot builder.
My question is I would like to know how to close the conversation between the agent and the user when it is transferred from the bot builder to the agent.
I would like to know how to do this because the conversation is not closed even when the ticket is resolved.
I would like to know how to close a conversation between an agent and a user when transferring from a bot builder to an agent.
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I have created a ticket to investigate this matter further. You can look forward to receiving an email from us soon.