What settings should I use to get feedback from users about whether my bot's answers are good or bad?
I want feedback from users about the answers of the zendesk chatbot.
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Thank you for getting in touch. It seems you're looking to gather user feedback to ascertain the effectiveness of bot responses. As outlined in the article (Understanding answer step types) referenced, you have the option to design a conversational flow where the bot inquires whether its answer was helpful. While the example provided prompts users to indicate whether their issue has been resolved, feel free to adjust the language to fit your needs.
I hope this information is beneficial. Please let me know if you have any more questions.