We linked our app with zendesk and we have forms and chat view within the app, client when he talk to us a ticket are being created, so when Im creating a trigger I don't know what should I select in order to send the message to the same conversation, the only method that worked is to send via email which is something will not support me here.
How to send messages for chat that were intiated via mobile sdk
Hi Ivan, for some reason I don't have the Chat trigger tab, I checked online but I didn't figure it out
We are on Professional plan
Hi Hussein Alnahi,
For us to dig into this further, and for you to be able to get help realtime to get those triggers running, I would recommend to send us a ticket and we'll have someone to assist you realtime. To do that, here are the options.
Cheers!
For us to dig into this further, and for you to be able to get help realtime to get those triggers running, I would recommend to send us a ticket and we'll have someone to assist you realtime. To do that, here are the options.
Cheers!
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Thanks for reaching out!
When a customer visits your mobile app with a Chat mobile SDK installed, Zendesk Chat recognizes the page title as Mobile chat connected. This can be used as a condition for all Chat triggers to fire only for mobile app users.
To create the Chat trigger
Hope that helps!