How to "pre bake" values in chat web widget | Community
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How to "pre bake" values in chat web widget

  • December 10, 2023
  • 2 replies
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  • Anonymous

I have a web widget on my website where the chatbot asks some question 

1.Name
2. Email

Thing is I am already getting these values from some other way (a third party API) so I don't want the chatbot to ask these things again to user. Is there a way I could tell the chatbot the values like initialise the web widget with some values and use some setter function to add the values in the ticket to be created?

    2 replies

    B
    • Brandon34
    • December 12, 2023

    Hi Rohit,

    It looks like this functionality isn't natively built into Zendesk chat, however there are some work arounds using JWT that are mentioned in this threat: Enabling the pre-chat form on the Chat widget – Zendesk help.

    Take a look at that and let me know if you have any questions!

    Brandon12
    • Brandon12
    • December 18, 2023

    Hey @Rohit KS -

    I think what you're looking for is authentication in the messaging app.

    Let us know if you're still having trouble.

    Brandon

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