How to hide chat/widget from non-logged in users? | Community
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How to hide chat/widget from non-logged in users?

  • February 12, 2021
  • 3 replies
  • 0 views
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I have been wanting to hide the chat/widget from users that are not logged in to the Help Center and have it appear when they are logged in.

I understand that the https://developer.zendesk.com/embeddables/docs/widget/api#ze.hide documents on what to use, but I am not familiar enough with javascript to know where to put it. Any pointers?

      3 replies

      Brett13
      • Brett13
      • Community Manager
      • February 18, 2021

      Hey David,

      One of our Community Moderators was able to provide some additional guidance on this topic here: Only Show HC Widget to signed in users

      If you have a team of developers available, you may want to get them involved to set this up. I'll also add this to our weekly digest to help provide visibility in case other users are able to offer up some additional code for you.

      Cheers!

      Mike114
      • Mike114
      • June 13, 2022

      Hi there,

      I'm trying to implement the same thing, only presenting the chat launcher for signed in users.

      The page Brett's link points to looks to have been moved/removed.

      Kind regards

      Brett13
      • Brett13
      • Community Manager
      • June 13, 2022
      Hey Mike,

      Thanks for sharing! This is the correct link I was trying to point to: Show web widget/answer bot only to signed-in users?
       
      I hope this helps!
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