How can we monitor to tagging those no reply messaging tickets? | Community
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How can we monitor to tagging those no reply messaging tickets?

  • October 31, 2023
  • 1 reply
  • 0 views
Victoria19

I want to find out how many messaging tickets was closed without end- user's reply when they transfer to the agents.

    1 reply

    P
    • Prakruti
    • November 2, 2023

    Hi Carl,

    Thank you for reaching out. Are you referring to Pending tickets which were then Closed, due to lack of end-user's response? 

    - Prakruti

     

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