Hi there, I want to set up Whatsapp as a new channel for our customers, so that they can contact us via number/widget and the support staff answers the requests as support tickets.
I did quite some research already, but struggle to find the right information. Currently I have the following questions: I have not set up a WhatsApp business account yet, how do I so that? Is there a difference in the account set up for the usage of the API or the "regular" WhatsApp business account?
As far as I understood, after the account setup the next steps would be:
- Add the WhatsApp business account to the Facebook Business Manager account
- Connect the WhatsApp business account in the ZD Admin center
Am I missing something? Maybe someone has some tips? Thank you, your help would be really appreciated!
Stephanie
You can check Setting up your WhatsApp channel (standard agent interface) and Adding WhatsApp channels to the Zendesk Agent Workspace for a complete guidance on how you can add your Whatsapp account in Zendesk. Also, If your WhatsApp business account hasn't been approved, you will only be able to add one WhatsApp channel. This channel will be restricted and only allow you to message a maximum of 10 users. Once your WhatsApp business account is approved, this messaging restriction will be lifted and you will be able to add additional WhatsApp channels using the self-service flow.
You can also check Getting started with WhatsApp for Sell. Further, please take note that only one WhatsApp business phone number can be connected per Sell account.