Help Centre Chat Auto-Populate name, email fields from Redirection

Hi Risabh, 

You should be able to auto-populate name and email with the help of web widget API

<script type="text/javascript">
  zE(function() {
    zE.identify({
      name: 'John Citizen',
      email: 'john@example.com'
    });
  });
</script>

You can find more about web widget API here


Hope this helps!


-sushant

Hi Sushant, 

I am redirecting users to the help center from my website, I think the API will work on my website but not help center

Where you have added the web widget?

The chat is enabled on Help Center - company_domain.zendesk.com/hc/en-us

This should work if you add the above snippet in the header.hbs file