We are looking to implement Focus Mode. However, we are concerned that agents would leave a chat/message open so that they will only receive chat/messages and avoid phone calls. Has anyone had any experience with this?
Focus Mode -Staying on Chat/Messaging
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Thank you for taking the time to share your thoughts with us. I moved this to the Q&A for better visibility with our Community. Should we need to move this back to the product feedback forum we can do that, thanks again!