Exclude IP-adress from accessing the Chat | Community
Skip to main content

Exclude IP-adress from accessing the Chat

  • April 21, 2021
  • 1 reply
  • 0 views
D

Hello, 

i read this post : https://support.zendesk.com/hc/de/articles/203663706-Beschr%C3%A4nken-des-Zugriffs-auf-Zendesk-Support-und-Ihr-Help-Center-nach-IP-Bereich#:~:text=Klicken%20Sie%20in%20der%20linken,ein%2C%20die%20Sie%20beschr%C3%A4nken%20m%C3%B6chten.

 

And i need the opposite: I want that the chat is not visible when someone comes from ONE IP address. So I want to exclude that employees from our house can use the chat.

 

How i can achive this? 

    1 reply

    B
    • Beau12
    • May 3, 2021

    Hello Da,

    The referenced article you've provided details allowing IP ranges in your Help Center settings, whereas restrictions are handled in Chat settings directly. Details on restricting Chat via IP address can thusly be found here: https://support.zendesk.com/hc/en-us/articles/360022367133-Banning-visitors-from-accessing-Chat

    Terms & ConditionsCookie settingsAccessibility statement