What is the best way for a support manager to see all tickets relevant to his group with Realtime updates for messaging tickets, including a conversation status indicator to indicate when a conversation is live?
Enhanced support for messaging on agent Home
Hi Efrat,
We are using special views for the group of managers. If needed you can also provide mails or a message in MS Teams channels or Slack.
Regards,
Stephan
According to me, I only go to the Views to see the tickets and related updates:
To manage the Views
Thanks
Efrat Barak Zadok - would also encourage you to use the Live Dashboard wherein you can see real time traffic for messaging and in terms of visibility on the ticket you can create ticket views.
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