Hello, everyone!
In Messaging, some of our website's agents have challenges with timeliness.
Even after more than 10 minutes have elapsed, the time for all replies is always "less than a minute ago."
Is there a method to resolve this problem?
Thanks
Delay time issue during messaging
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Thank you for reaching out to Zendesk Support.
In regards to your concern, we recently had an issue with Zendesk Messaging causing delays but a fix was deployed already. Kindly check our post mortem report here for more information.
Are you still having this issue? Please don't hesitate to reach back.
Thank you!
Kind regards,