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Cookies Descrepency

  • December 5, 2023
  • 7 replies
  • 0 views
V

Hi,

The Zendesk cookies we use are not very consistant, sometimes, for ex- zlcmid cookie sometimes, get created twice.

And because of this cookie behaviour we are not able to manage multiple chats in one browser.

Can you please help us understand how can we start a new conversation in the new tab,  if the user is not logged and if the user is logged how to mantain the conversation.

how we can control it or do it from ourside.

    7 replies

    Dane13
    • Dane13
    • December 11, 2023
    Hi Vaibhavi,

    It will not be possible on classic widget. However, if you are on Messaging, and have a setup where it is common for users to share a browser, set the Web Widget settings under the Authentication tab to Forget history. 
    V
    • VAIBHAVI
    • Author
    • December 18, 2023

    Hi Dane, we have customized widget, Would be possible there?

    V
    • VAIBHAVI
    • Author
    • December 18, 2023

    also we tried to close the chat before closing the browser using beforeunload, but its no use

    V
    • VAIBHAVI
    • Author
    • December 18, 2023

    also the article you shared is of no use to use.

    Cheeny
    • Cheeny
    • December 18, 2023
    Hi VAIBHAVI SAHEBRAO PATIL, 

    As long as you are using the classic widget although customized, it is not possible. Nonetheless, I have created a ticket on your behalf so one of our Engineers can further assist you in checking your account!

    I hope that helps!
    V
    • VAIBHAVI
    • Author
    • December 19, 2023

    Hi Cheeny,

    From where can I access that ticket?

    Cheeny
    • Cheeny
    • December 19, 2023
    Hi AIBHAVI SAHEBRAO PATIL

    Here's the ticket ID: 12195924. Someone will get back to you via email. In addition, you may also initiate a conversation with us so you can speak with an engineer in realtime. 
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