I am working on creating a conversation bot that will pull articles from my knowledge base to show people answers to their questions. I am having issues finding a way to show the articles in my knowledge base. Is this a feature I am just overlooking or is it something that is available? In my research, I found that we can add an API to pull from, but I am trying to access the knowledge base articles we have in Zendesk. Thank you in advance for the help!
Conversation Bot using Knowledge Base articles
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Thanks for reaching out! There are a few options you have within he native feature in Zendesk.
Answer Bot is Zendesk's own chatbot product. At its most basic, Answer Bot uses machine learning to search your knowledge base to find articles that match your customer's question. For more information on Answer Bot, see the following articles:
Other options are done with a bit of. complexity and are found here
Hope that helps!