[Classic Zendesk Widget] How can I prefill a text area field in widget | Community
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[Classic Zendesk Widget] How can I prefill a text area field in widget

  • May 26, 2025
  • 1 reply
  • 0 views
Tuanva

Hi support team, 

I'm using your widget embed in my platform

I have a Contact Us form, and I can prefill name and email programatically using zE.identify function, but I have a field called “How can we help you?”  and I don't know how to prefill it programatically ?

 

Can you guide me please?

 

FYI: 

1/ I'm using classic widget 

2/ I don't want to use sending ticket form via API, the goal is, when our user click a button that outside of this widget, we still can open this form with every field is already prefilled. 

 

    1 reply

    J
    • Jakub20
    • June 4, 2025

    You can use the following API method:

    <script type="text/javascript">
     zESettings = {
       webWidget: {
         contactForm: {
           fields: [
             { id: 'description', prefill: { '*': 'My field text' } }
           ]
         }
       }
     };
    </script>

    It is documented here: https://developer.zendesk.com/api-reference/widget/settings/#example-15:~:text=%3B-,You,-can%20use%20different

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