When a new ticket is created through a live chat, is there a way to choose which form is created with.
For example our customer creates a live chat related to a Payment, however when a ticket is created the “form” chosen (on the left side panel) is another one but not Payment
Has this happened to anyone else? if so, have you been able to solve it ?
Hi @raúl11
If you are referring to Messaging, then it would use your default ticket form. What you can do is create a Trigger to change the ticket form. The Trigger would then be based on “Channel-Is-Messaging”, “Ticket-is-Created” & “Tags-contain the following-Payment”. As for tags, you can associate a tag based on the route then went to in your bot flow:
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