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Chat session gets refreshed every after page load

  • July 12, 2023
  • 1 reply
  • 0 views
Jessamine

Hi, 
We are using the chat widget on our website. However, the chat session gets cleared every time I refresh the same page or visit another page within the page and when it does, t he users have to restart the chat, which is kind of annoying.
Is this some configuration I need to update in Zendesk?

 

Thank you!

 

      1 reply

      S
      • Sarah36
      • July 25, 2023

      Hi Jessamine,

      The desired behaviour described is supported in Messaging. Learn more about the move.

      Looking into your account configurations, it looks like your account is eligible for the move. 

      Hope this helps!

      - Sarah D.

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