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Chat opener message

  • February 4, 2021
  • 1 reply
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S

I have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messages from the Answer Bot. We don't have the answer bot but I am trying to recreate that initial experience.

I know you can use triggers to send proactive messages but the triggering events are quite limited. Specifically I've tried the "When a visitor loads the chat widget" event but this isn't really the same experience since it will send the message before the widget is opened/expanded by the visitor.

We don't want to use the pre-chat form either so options are limited even further

Does anyone know of a better way to recreate that user experience?

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      1 reply

      Kyle25
      • Kyle25
      • February 23, 2021

      This might not be exactly what you are looking for but maybe you can modify some things to get what you are looking for. Here is a trigger I use to be pro-active and send a message automatically: 

       

      Although depending on your customer base, you may get a new chat notification only stating "no thanks, I'm fine" from time to time... Spoken from experience. 

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