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Chat dashboard in Agent Workspace

  • September 29, 2021
  • 2 replies
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Daniela17

Hi,

I just finished both training guides: "On-Demand: Migrate to Agent Workspace (for agents)" and "On-Demand: The Zendesk Agent Workspace, I" but it is not 100% clear if after migrating to the new Agent Workspace, the previous chat dashboard will be no longer accessible. 

Currently, we prefer to handle the chats separately (via https://ourdomain.zendesk.com/chat/), and create a ticket from inside the chat window only when necessary. Also, the chat dashboard has useful features such as banning visitors and watching a preview of the incoming messages, which seems to be impossible in the new interface.

Can you please confirm if the dashboard is gone when upgrading to Agent Workspace?

Thank you!

    2 replies

    A
    • Ayush11
    • October 7, 2021

    Hi @Danny S.,

    The chat dashboard will still be accessible after moving to Agent Workspace, however in a limited capacity. Chats can't be served through it anymore.

    The banning of visitors will still be possible, however, a preview of incoming messages will not be available. 

    Please let us know if you have more questions.

    Regards,
    Ayush

     

     

      Daniela17
      • Daniela17
      • Author
      • October 7, 2021

      Ayush,

      Thank you, this was very clarifying. We still have not migrated as we're trying to foresee possible doubts of our agents and make sure they do not struggle with the new interface. 

      Kind regards,
      Danny
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