Has anyone figured out a way to auto accept incoming chats so its not left up to the team member? We are finding that team member use the accept feature as a way to throttle their concurrency rather than accept the chat like they are supposed to. Wondering if there is a way to either bypass the accept feature or auto accept the chat so we can remove this challenge.
Any thoughts would be greatly appreciated.
Hey Berry,
There's no native functionality that will allow you to auto accept chats unfortunately. You may want to take a look at the routing options available in Chat. I'd recommend taking a look at this article: Setting up automatic chat routing
I hope this helps!