When submitting an inquiry via the chat widget on the Zendesk site the character limit is far too short. Inquiries have to be cut down to just a couple of sentences. But, when submitting the canned response indicates that providing more details is more helpful. How can we provide sufficient details when there is such a low character limit? The ask contradicts what is actually possible.
Yes, I understand I can add more after, that is the problem. Seems a waste of time to have to enter a limited summary and then have to enter more detail again. Ideally, someone submitting an inquiry should be able to enter their detailed issues in one shot. Also, when entering the summary, if the character limit is reached or exceeded you are not notified until trying to send.
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There is indeed a character limit in the contact form. However, after completing the form, you can continue to type in your message.
The text field will be activated again after the form is sent. You can continue to write/explain your concern and it will still be appended to the conversation.
Best,
Paolo | Technical Support Engineer | Zendesk