can not find Account Key in android classic-chatSDK | Community
Skip to main content

can not find Account Key in android classic-chatSDK

  • November 15, 2024
  • 1 reply
  • 0 views

this is your wiki https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/android/quick-start-chat-sdk-android/#getting-the-zendesk-chat-account-key.   and I step one by one ,but  I can not find Acount Key  in help center. 

when I click this button , can not find account Key, why? 

 

 

1 reply

Ana35
  • January 2, 2025
Hi wangchaoying,
 
Thank you for contacting the Zendesk Support Advocacy team.  
 
 
According to this article, the Chat Account Key is not visible for accounts using messaging. 
 
Could you please follow these steps to check if you can disable Messaging on your end: https://support.zendesk.com/hc/en-us/articles/5166855265690-How-do-I-turn-off-messaging-and-go-back-to-live-chat#:~:text=See%20the%20steps%20to%20turn%20off%20messaging%20for%20the%20entire%20account%3A
 
If this does not work, please feel free to create a ticket with our Support Team. 
 
Happy New Year! 
 
Kind Regards,