1) In web widget authenticantion, can I add more info than name and email in payload?Reference: https://support.zendesk.com/hc/en-us/articles/360022185594
Ex.:
payload = {
:name => "#{customerName}",
:email => "#{customerEmail}",
:ADDITIONAL_DATA => #{OTHER_DATA_HERE},
:iat => timestamp,
:external_id => "#{externalId}"
}
Hi Cheeny,
I want to know if I can send more data about the user through the chat authentication process. For example, what is the employer or anything else that I have in my database to facilitate the service of my support team and there is no need to ask the user for this data.
To use in this fields below:
Regards
Hi Douglas,
Unfortunately, there is no native way to do that yet. But we appreciate that you raise this functionality. I'll mark your post as Product Feedback. which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.
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Hi Douglas,
Thank you for posting on our community.
Can you tell us more about what you would like to achieve and how are you trying to implement this code on your end?
All the best